Frequently Asked Questions

Everything you need to know about shopping with Motif.

What is the shipping timeframe for my order?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, generally ranging from 7-14 business days.

How can I return an item that doesn't fit?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.

Which payment methods do you accept?

Motif accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Klarna for interest-free installments.

How do I find the right size for me?

Each product page features a detailed 'Size & Fit' guide. We recommend comparing your body measurements against our chart to ensure a perfect silhouette.

Are your materials sustainably sourced?

At Motif, we prioritize ethical fashion. 80% of our current collection is crafted from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.